Privacy Policy

1. Introduction

Welcome to Patagonia Stay ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your personal information when you visit our website (PatagoniaStay.com), book a room, or use our hospitality services at our location in Chile.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our website or services, you acknowledge the practices described in this policy.

2. Information We Collect

We may collect and process various types of personal information about you, including but not limited to:

• Identity Data: First name, last name, title, date of birth, passport or ID card details (required for check-in compliance).
• Contact Data: Email address, billing address, home address, and telephone numbers.
• Financial Data: Bank account and payment card details (processed securely via our third-party payment gateways).
• Transaction Data: Details about payments to and from you, and other details of services you have purchased from us, including spa appointments, restaurant reservations, and private tours.
• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform.
• Profile Data: Your preferences, dietary requirements, feedback, and survey responses.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and manage your reservation and stay at Patagonia Stay.
• To provide tailored services during your stay, such as specific room preparations, dietary accommodations at our fine dining restaurant, or personalized spa treatments.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, and support).
• To deliver relevant website content and advertisements to you and measure the effectiveness of our marketing.

4. Data Sharing and Third Parties

To provide our luxury services seamlessly, we may need to share your data with strictly vetted third parties, including:

• Service providers acting as processors who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Government regulators and authorities in Chile or your home country who require reporting of processing activities in certain circumstances (e.g., local tourism tax laws).
• Partner companies for specific booked experiences, such as private mountain guides or exclusive transfer services.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a premium browsing experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please refer to our Cookie Banner and settings panel on our website for detailed control over your preferences.

6. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By law, we have to keep basic information about our guests (including Contact, Identity, Financial, and Transaction Data) for tax and legal purposes for several years after they cease being guests.

7. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact our concierge or management team.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Email: [email protected]
• Phone: +56 9 3222 6877
• Postal Address: 123 Glacier Road, Patagonia, Chile